Muhammad Saddam, Nindya Kartika Kusmayati , Taufik Kurniawan. “ ANALISIS KUALITAS PELAYANAN TERHADAP NASABAH (STUDI KASUS BRI BO SURABAYA RAJAWALI)”. Social Sciences Journal, May 2024, pp. 19-27, https://journal.pdphi.com/index.php/SSJ/article/view/55.